Creativity and Excellence
HERE TO HELP
View the Frequently Asked Questions relating to your shopping experience.
Frequently asked questions
How can I create an account?
You can create your PhytoLuxury customer account by clicking on the "Login" section located in the menu at the top of the website. Then enter your email address and create a password. Finally, click on "Sign Up". If you require assistance or further information, please contact click here to get in touch.
What are the advantages of creating an account?
Can I make changes or cancel my account?
How can I place an online order?
How can I get help with placing my order?
You can contact PhytoLuxury to get help with your order. Please click here to get in touch.
Can I cancel or modify my order?
For more information about conditions of sale, please click here.
How receive a receipt for my online purchase?
For all orders placed on PhytoLuxury’s website, you will receive an order confirmation and receipt by email.
What payment methods are accepted?
Are online purchases on PhytoLuxury.com secure?
All transactions done on PhytoLuxury.com are made via Paypal. Therefore the company doesn’t have access to your credit card or banking information.
How can I track the delivery for my order?
Once you have placed an order, you can follow the progress by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.
How long does the delivery take?
Please refer to the " Delivery and Conditions of Sale" page.
What are PhytoLuxury's refunds, returns and exchange policies?
For more information about those policies, please click here to view the Conditions of sales.