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View the Frequently Asked Questions relating to your shopping experience.

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Frequently asked questions


How can I create an account?

You can create your PhytoLuxury customer account by clicking on the "Login" section located in the menu at the top of the website. Then enter your email address and create a password. Finally, click on "Sign Up". If you require assistance or further information, please contact click here to get in touch.

What are the advantages of creating an account?

Creating an account enables you to be identified quickly when you make online purchases. It also allows you to: - consult your order history - track the delivery of your orders - update your contact information - receive news and updates from the company. For your security, PhytoLuxury does not save your credit card information and will not under any circumstances share your personal data with any third parties.

Can I make changes or cancel my account?

You can modify the information on your account by clicking on "My account" once you are logged in. If you want to delete your account, please click here to get in touch.


How can I place an online order?

To place an order, add a product to your basket by clicking “Add to Cart” on the selected product page. Please also select the size and quantity you want to order, if required. Once you have selected your items, complete your order by clicking on “View Cart” and then “Paypal Checkout”. You can then modify or validate your basket before making your payment. Within a few minutes, you will receive an email confirming your order. When your order is shipped, you will receive a second email with a tracking number so that you can track your package's shipping. For further information, do not hesitate to get in touch.

How can I get help with placing my order?

You can contact PhytoLuxury to get help with your order. Please click here to get in touch.

Can I cancel or modify my order?

For more information about conditions of sale, please click here.

How receive a receipt for my online purchase?

For all orders placed on PhytoLuxury’s website, you will receive an order confirmation and receipt by email.


What payment methods are accepted?

Payment for purchases on the website can be made via Paypal. For other methods of payment, please get in touch. You can also refer to the conditions of sale.

Are online purchases on secure?

All transactions done on are made via Paypal. Therefore the company doesn’t have access to your credit card or banking information.


How can I track the delivery for my order?

Once you have placed an order, you can follow the progress by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.

How long does the delivery take?

Please refer to the " Delivery and Conditions of Sale" page.

What are PhytoLuxury's refunds, returns and exchange policies?

For more information about those policies, please click here to view the Conditions of sales.